LVAgency Customer Relationship Management (CRM) Professional Course
The customer is King. This is one adage everyone is familiar with. Either you shine shoes for a living or occupy the highest position in the biggest corporation in the world, the true boss is he who keeps your business running by bringing income, the desired benefit or return to your organization and fulfilling the purpose for which your business exists and whom it serves – The Customer.
What is CRM Implementation?
Customer Relationship Management (CRM) implementation is the process of installing CRM software so an organization can manage current and potential customer relationships. Successful CRM implementation can help businesses analyze customer interactions, efficiently track leads and streamline processes.
Benefit of training
CRM systems are used by thousands of businesses worldwide.
Prepare for roles in sales and marketing.
CRMs allow you to improve the efficiency of vital business processes.
Multiple employees across departments can collaborate easily.
Collect and analyze some of the most valuable business data.
Course Syllabus What does the training Pack contain?
Module 1
The terms and benefits of CRM on a company’s bottom line
Analyze the different components of a CRM plan
Develop a checklist for readiness and success in CRM
Describe how CRM creates value for organizations and customers
Consider developmental roles that have the greatest impact on CRM
Installation and use of CRM+ software.
Module 2
The Customer Service/Sales Profile
Managing Initial or Stand-Alone Transactions
Managing for Repeat Business
Managing for Customer Advocacy
Managing and Sharing Customer Data
Managing Customer Information—Databases
Managing Relationships Through Conflict
Module 3
Telesales
Telephone Etiquette
Rules of "Sales"
Winning in Sales
Life with Growing in Vendor Relationship
Customer Portfolio Anslysis
Module 4
Relationship selling
The Customer Service/Sales Profile
Managing Initial or Stand-Alone Transactions
Consider developmental roles that have the greatest impact on CRM
Mock Exam and Certification
How much is the course fee?
₦ 25,000 per person ₦ 35,000 - late payment
This covers: registration form, training course manual, examination and certificate of completion
Installmental payment is allowed. However, payment should be completed before candidate can seat for the certification examination.We also give a discount for corporate organizations that register upto five delegates. You can also enjoy the discount when you register as a group. contact us on 09090947679 for details and a free quote.